Returns & Exchanges

“In gaming as in customer service, we believe in fair play and second chances.”

Our Return Philosophy

At Living Card Games Store, we understand that sometimes a game doesn’t meet your expectations – maybe the strategy wasn’t your style, or the components didn’t match your collector’s standards. Just like we carefully package your Arkham Horror cycles and Critical Role dice sets, we’ve designed a return process that’s straightforward and gamer-friendly.

Return & Exchange Basics

Return Window: 15 days from delivery date
Condition Requirement: Items must be unopened, in original packaging with all components intact
Return Shipping: Customer responsibility (except for damaged/incorrect items)
Refund Method: Original payment method
Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

To protect our gaming community, certain items cannot be returned:

Opened trading card packs or boosters (including all Arkham Horror LCG cycles and Ashes: Reborn packs)
Downloadable content or digital products
Personalized or custom items (like engraved dice sets)
Items marked as “Final Sale”

The Return Process (Simple as Rolling a D20)

Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we get all needed information.
Wait for Approval: Our Game Masters will review your request within 2 business days and send return instructions.
Package Your Items: Securely repackage the items in their original condition. We recommend using similar protective packaging to what we used.
Ship It Back: Send the package to our headquarters at:

Living Card Games Store Returns
4820 Angus Road
New York, NY 10003
USA
Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Exchange Process

Want to exchange for a different strategy game or collector’s item? Follow the same steps as above, but indicate in your email that you’d like an exchange and specify your desired replacement item. We’ll handle the value difference accordingly.

Damaged or Incorrect Items

If your game arrived damaged or you received the wrong item (maybe a Path to Carcosa when you ordered Innsmouth Conspiracy), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return at no cost to you.

Refund Details

Timing: 3-5 business days after we receive your return
Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
Deductions: Original shipping costs are non-refundable unless the return is due to our error

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Living Card Games Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name(s)] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Name]] I confirm that the item(s) are unopened and in their original packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number] [Optional: Phone Number for contact]

International Returns

For our global players (except those few remote areas we can’t ship to), please note:

You’re responsible for return shipping costs
Customs fees are non-refundable
Please mark the package as “Returned Goods” to avoid additional charges

Pro Tip: Consider purchasing shipping insurance for valuable returns – we can’t guarantee receipt of uninsured packages.

Questions?

Our team of fellow gamers is ready to assist with any return questions. Contact us at [email protected] – we typically respond faster than a well-timed counterplay!