FAQ

Welcome to the Living Card Games Store FAQ! We’ve compiled answers to the most common questions from our community of strategic gamers and collectors. If you don’t find what you’re looking for, our customer service team is always ready to assist at [email protected].

About Our Store

What kind of games does Living Card Games Store specialize in?

We’re passionate about living card games (LCGs), cooperative campaign games, and premium tabletop experiences. Our selection includes Arkham Horror LCG cycles, Battletech, abstract strategy games, RPG supplements, and collector’s items like Critical Role dice sets. Whether you’re building your collection or preparing for your next game night, we’ve got the strategic essentials.

Product Questions

Are your game expansions complete cycles or individual packs?

We offer both! You’ll find complete cycles (like Arkham Horror’s Dunwich Legacy or Path to Carcosa) as well as individual expansions. Each product page clearly indicates what’s included so you can plan your collection strategically.

Do you carry rare or out-of-print gaming items?

Our inventory focuses on current editions and popular titles, but we occasionally source special items. Follow us on social media or subscribe to our newsletter for announcements about rare finds and restocks of sought-after games like ASHES: Reborn.

Ordering & Account

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are securely processed to protect your information.

Can I modify or cancel my order after placement?

We process orders quickly to get your games to you fast! If you need to modify or cancel, please contact us immediately at [email protected] with your order number. Once your order enters processing (typically within 24 hours), changes may not be possible.

Shipping & Delivery

What are my shipping options and how long will delivery take?

Choose your strategy:
Standard Shipping ($12.95): 10-15 days via DHL/FedEx – perfect when you need your new campaign games quickly.
Free Shipping: 15-25 days via EMS for orders over $50 – ideal for patient collectors stocking up on complete cycles or board game accessories.
Pro Tip: Order at least 3 weeks in advance for free shipping or 2 weeks for standard to ensure your games arrive before game night!

Do you ship internationally?

Yes! We ship worldwide (except some remote areas in Asia). Our checkout will automatically notify you if we can’t deliver to your location. International customers: please note that customs fees may apply depending on your country’s regulations.

How are my games packaged?

Every order is packed with the care we’d want for our own collections. Our New York team uses protective materials worthy of premium Dragon Shield sleeves, ensuring your living card games and miniatures arrive in perfect condition.

Returns & Exchanges

What is your return policy?

We offer a 15-day return window from delivery date for unopened items in original condition (sealed products only). Due to the nature of collectible gaming products, we cannot accept returns on opened items unless defective. Contact [email protected] to initiate a return.

What if my game arrives damaged or is missing components?

We rigorously check every order before shipping, but if there’s an issue, contact us immediately at [email protected] with photos of the damage or missing items. We’ll make it right with a replacement or refund – because your gaming experience should start perfectly.

Still Have Questions?

Our team of fellow gamers is ready to help! Contact us at [email protected] or visit our store at 4820 Angus Road, New York, US 10003. May your dice roll true and your strategies never falter!